AED Sentinel Manager User Guide

Welcome to AED Sentinel Manager! Let’s get started.

AED Sentinel Manager is an online portal where you can set up and manage your remote AED monitoring program. In AED Sentinel Manager, you can:

  • Register and manage your AED Sentinel Manager account
  • Set up, manage and view the statuses of your monitored AEDs, batteries and pads
  • Manage your subscriber information
  • Set up and manage locations where your monitored AEDs are placed
  • Set up and manage users who have access to monitored AEDs through AED Sentinel Manager
  • Download reports

Register Your Account

Register and set up your complete AED Sentinel Manager account BEFORE you install your AED Sentinel hardware units.

To register:

  1. Enter your Subscriber ID and Registration Code.
  2. Add an account administrator.
  3. Enter your subscriber information.

Enter your Subscriber ID and Registration Code

Find the Subscriber ID and Registration Code you got from your AED Sentinel distributor. If you don’t have this information, contact us at support@aedsentinel.com.

  1. Go to the AED Sentinel Manager Sign In page.
  2. Select Register.

The Subscriber Registration screen appears.

  1. Enter the Subscriber ID.
  2. Enter the Registration Code.
  3. Select Register.

The Subscriber Setup screen appears.

Add an Account Administrator

The Account Administrator is the person with the greatest access in AED Sentinel Manager. This person can add new locations, monitored AEDs, and users and create reports.

The email address and password recorded on this screen becomes the Account Administrator’s AED Sentinel Manager login credentials. Once entered, you cannot change the email address. Use the best information for this purpose and enter it carefully.

  1. Complete the Administrator Information form.
  2. Select Save.

The Registration Successful screen appears.

  1. Select Continue.

The Sign In screen appears.

  1. Sign in to AED Sentinel Manager with the credentials you just created.

Enter Your Subscriber Information

When you sign in for the first time, enter your address information and edit your organization’s name if needed.

To update your account information:

  1. Select Subscriber on the main menu bar.
  2. Complete the Edit Subscriber form.
  3. Select Save.

AED Sentinel saves the information you entered.

If you need to edit his information later, come back to the Subscriber screen.

Complete Your Initial Set Up

After you register, it’s time to set up your organization:

  1. Set up locations.
  2. Add monitored AEDs.
  3. Set up users.

Once you’re done setting up, you’re ready to start monitoring your AEDs!

Get Help

If you have trouble setting up or using AED Sentinel Manager or your AED Sentinel hardware, reach out to Readiness Systems for help. Help is available weekdays, 8:00 a.m. to 5:00 p.m. Pacific.

Manage Your Account

Sign In

If this is your first time using AED Sentinel Manager, register your account before you sign in.

  1. Go to the AED Sentinel Manager Sign In page.
  2. Enter the Email address you used to register.
  3. Enter your Password.
  4. Select Log in.

Edit Your Profile

Your profile contains the email address you use to sign in and the phone number you use to get text (SMS) alerts from AED Sentinel Manager. Although you cannot edit your email address, you can edit your phone number.

To edit your phone number:

  1. From any screen in AED Sentinel Manager, select your email address at the top right of the screen.
  2. From the dropdown menu, select Edit Profile.
  3. Update your Mobile Phone
  4. Select Save.

Your changes are saved.

If you have access and need to update the subscriber information for your organization, you can do so on the Subscriber screen.

Change Your Password

  1. From any screen in AED Sentinel Manager, select your email address at the top right of the screen.
  2. From the dropdown menu, select Change Password.
  3. Enter your Old Password.
  4. Enter the New Password you want to use going forward.
  5. Enter the new password again in Confirm Password.
  6. Select Update Password.

Your password is updated. Use the new password to sign in to AED Sentinel Manager next time.

Reset Your Password

  1. Go to the AED Sentinel Manager Sign In page.
  2. Select Forgot your password?

The Forgot your password? screen appears.

  1. Enter the Email you used to register.
  2. Select Submit.

In a few minutes, an email from info@aedsentinel.com will arrive at the email address you used to register for AED Sentinel Manager.

  1. Select the link in the email.

The Reset Password screen appears.

  1. Enter the Email address you registered with.
  2. Enter and confirm a new password.
  3. Select Reset.

The Reset Password Confirmation screen appears.

  1. Select the link Click here to log in.
  2. Sign in with your new password.

Manage Your Locations

Each monitored AED registered to your account is associated with a specific Location Group, Site and Building. When you receive alerts from AED Sentinel Manager, this location information is included to help you easily find the monitored AEDs that need attention.

  • Location Group: A general grouping of one or more sites. Location groups can be defined as needed. For example, geographic region, state, city, school district, business or educational campus, division, business unit, and so on.
  • Site: A location with one or more buildings where you have monitored AEDs.
  • Building: A building where you have monitored AEDs.

When you first register, AED Sentinel Manager automatically creates a default instance of each location type. Edit them to meet your organizational needs.

Once you have set up more than one location type, they all appear on the Locations screen. Location groups are listed alphabetically. Sites are listed alphabetically, nested under the location groups they are associated with. Buildings are listed alphabetically, nested under the sites they are associated with.

If you want to find a specific location without scrolling, use the Filters to display only one location group, site, or building.

Add Location

You can have as many location groups, sites, and buildings as you need. However, each site must be associated with an existing location group, and each building must be associated with an existing site. Create the highest-level location type you need first, then the lower level location types afterward.

To add a location group:

  1. Select Locations on the main menu bar.

The Manage Location Groups, Sites & Buildings screen appears.

  1. Select Add Location Group.

The Add Location Group pop-up window appears.

  1. In the Location Group Name field, enter a unique name for your location group. For example, “California,” “Chicago,” or “Region 1.”
  2. Select Save.

The location group is added to the list of your locations.

To add a site:

  1. Select Add Site.

The Add Site pop-up window appears.

  1. From the Location Group dropdown menu, select the location group with which you want to associate your site.
  2. In the Site Name field, enter a unique name for your site. For example, “Main Campus” or “Goose Island.”
  3. Select Save.

The site is added to the list of your locations.

To add a building:

  1. Select Add Building.

The Add Building pop-up window appears.

  1. Select the Location Group and Site to which you want to associate your building.
  2. In the Building Name field, enter a unique name for your building. For example, “Capitol Building” or “Operations Center.”
  3. Enter the building’s address information in the remaining fields.
  4. Select Save.

Your locations are saved and display on the Locations screen.

Edit Location

When you first set up your account, AED Sentinel Manager creates a default location group, site, and building for you. Edit these to get started.

If you have already set up one or more locations, you can edit them at any time.

Each location type has certain fields you can edit. Be prepared with the edits you need to make.

  • Location groups: Name only.
  • Sites: Name and associated location group.
  • Buildings: Name, associated location group, associated site, and address.

To edit a location:

  1. Select Locations on the main menu bar.
  2. Select the location group, site, or building you want to edit.

The location options menu appears.

  1. Select Edit.

The Edit Location pop-up window appears.

  1. Edit the name, if needed.
  2. If editing a building, enter a new address if needed.
  3. Select Save.

The location information is now updated.

Delete Location

To delete a location group, first delete sites and buildings associated with it.

To delete a site, first delete buildings associated with it.

  1. On the Locations screen, select the location group, site, or building you want to delete.

The location options menu appears.

  1. Select Delete.

A browser pop-up window appears.

  1. Select OK to confirm that you want to delete the selected location.

The location is removed from the system.

Manage Location Users

Once you have set up locations and added users, you can associate users to location groups and sites. (You cannot associate users to buildings.)

Using the Edit Users pop-up window, you can:

  • Associate users to a location
  • Remove a user from a location
  • Edit user permissions at a location

Users with Subscriber-level permissions are already associated with all location groups and sites. Only users with Location-level permissions can be associated with a specific site or have their site-level permissions edited.

To access the Edit Users pop-up window:

  1. On the Locations screen, select the location group, site, or building with which you want to associate users.

The location options menu appears.

  1. Select Assigned Users.

The Edit Users pop-up window appears.

Associate Users to a Location

  1. Scroll through the list of Unassigned Users on the right and select the user you want to associate with the selected location.
  2. Select (left arrow button) to move the user to the list of Assigned Users.
  3. Scroll through the list of Assigned Users on the left to find the user you just added.
  4. Using the radio buttons below the user’s email address, choose whether the user is an Admin or Viewer at this location.
  5. Select Save.

The users you moved are now associated with the location you chose.

Edit User Location Permissions

User permissions describe what a user can and cannot do regarding a given location in AED Sentinel Manager.

  1. Scroll through the list of Assigned Users on the left to find the user whose permissions you want to edit.
  2. Using the radio buttons below the user’s email address, choose whether the user is an Admin or a Viewer. (If you don’t have permission to edit a certain user’s permissions on that location, the user’s name is grayed out.)
  3. Select Save.

The selected user permissions are now updated.

Remove Users from a Location

  1. Scroll through the list of Assigned Users on the left and select the user you want to remove from the selected location.
  2. Select (right arrow button) to move the user to the list of Unassigned Users.
  3. Select Save.

The users you moved are no longer associated with the location you chose.

Manage Your Monitored AEDs

AED Sentinel Manager works with AED Sentinel hardware units to monitor your AEDs remotely. Each monitored AED you set up in AED Sentinel Manager is associated with a unique hardware unit identified by its Sentinel ID.

Once you have set up one or more monitored AEDs, they appear on the Monitored AEDs screen. On this screen, you can view the details of each monitored AED, including readiness status, battery and pad expiration dates, and AED Sentinel hardware unit cell strength and battery power.

By default, monitored AEDs display by location groups, which are sorted in alphabetical order.

If you want to find monitored AEDs that match certain criteria, such as AED status, use the Filters to find them.

Add an AED

When you’re ready to begin monitoring an AED with an AED Sentinel hardware unit, add it to AED Sentinel Manager so you can see its information.

You will need the Sentinel ID for each AED Sentinel hardware unit you will use to monitor an AED. You can find the Sentinel ID on the box containing your AED Sentinel hardware unit.

Add AED Sentinel hardware units to AED Sentinel Manager before you install the AED Sentinel hardware unit in the AED cabinet.

To add an AED:

  1. Select Monitored AEDs on the main menu bar.
  2. Select Add Monitored AED.

The Add Monitored AED screen appears.

  1. In the AED Location section, enter or select the Sentinel ID associated with the AED Sentinel hardware unit you want to add.
  2. Select the Location Group, Site, and Building where the AED will be located.

If the correct location doesn’t appear in the menus, add it to your locations.

  1. In the Placement field, enter a description of the specific place in the building the AED is installed. For example, “First Floor Break Room.”
  2. At the bottom of the section, check the box if the AED Sentinel camera is installed in the “up” position. If the AED Sentinel camera is installed in the out-of-the-box “down” position, leave the box unchecked. If needed, you can edit this information after you have installed the AED Sentinel hardware unit.
  3. In the AED Information section, select the AED Model from the dropdown menu.
  4. Enter the AED Serial Number. The location of this number depends on your specific AED model.
  5. Enter the AED Battery Expiration Date. The location of this information depends on your specific AED model.
  6. Enter the AED Pad Expiration Date. The location of this information depends on your specific AED model.
  7. Select Save.

The monitored AED is saved and displays in your list of monitored AEDs. Install the AED Sentinel hardware unit at the location you specified using the instructions in your hardware installation kit. When your installation is complete, the AED Sentinel hardware unit will send information to this monitored AED record.

To discard the information you entered and return to the Monitored AEDs screen without saving, select Back to AEDs.

After you have saved, select the appropriate button to do any of the following:

  • Add another monitored AED
  • Continue editing the device you were just working with (Continue editing this device)
  • Return to the list of all monitored AEDs (Back to Monitored AEDs)

Edit an AED

If a monitored AED’s location changes, or after you replace AED batteries or pads, update the AED’s information.

  1. Select Monitored AEDs on the main menu bar.
  2. Select (options menu) next to the AED you want to edit.

The AED options menu appears.

  1. Select Edit.

The Edit Monitored AED screen appears.

  1. Update the fields as needed.
  2. Select Save.
  3. After you save, select Back to AEDs.

Your changes are saved and display in your list of monitored AEDs.

View AED Details and Image History

If you want to see the details from a monitored AED but don’t need to update it, you can view it. This includes the last 50 images – with timestamps – captured for the selected monitored AED.

  1. Select Monitored AEDs on the main menu bar.
  2. Select (options menu) next to the AED you want to view.

The AED options menu appears.

  1. Select View.

The View Monitored AEDs screen appears.

  1. To see the image history, select View last 50 images from this device.
  2. When you’re done, select Monitored AEDs on the main menu bar.

Delete an AED

  1. Select Monitored AEDs on the main menu bar.
  2. Select (options menu) next to the AED you want to delete.

The AED options menu appears.

  1. Select Delete.

A browser pop-up window appears.

  1. Select OK to confirm that you want to delete the selected monitored AED.

The selected monitored AED is removed from the system.

Manage Users

Depending on your permissions, you can set up users in AED Sentinel Manager to access, view, or manage the locations, users, and monitored AEDs in the system.

The complete list of users appears on the Users screen in order of when they were added, earliest to most recent. Click the appropriate column heading to sort users by name, title, email, or phone number.

Understand User Permissions

There are two primary permission levels: Subscriber and Location.

  • Subscriber: Users with access across all locations.
  • Location: Users with access only at specific locations.

Additionally, there are two secondary permission levels: Admin and Viewer.

  • Admin: Users with broad access to make changes in AED Sentinel Manager.
  • Viewer: Users with restricted access in AED Sentinel Manager. These users can view monitored AED statuses and other pertinent information but cannot make changes.

Combining both primary and secondary permission levels, you can assign permissions in several ways:

  • Subscriber Admin: Users with access to add, edit, and delete locations, monitored AEDs, and users.
  • Subscriber Viewer: Users with view-only access to monitored AED information for all locations.
  • Location Admin: Users with access to add, edit, and delete monitored AEDs only at designated locations. Location Admins cannot make changes to users or locations.
  • Location Viewer: Users with view-only access to monitored AED information only at designated locations.

Subscriber-level users have permission across the entire system. As a result, you cannot assign location-specific permissions to them.

Location-level users, however, can have a combination of Location Admin and Viewer permissions at different locations.

In addition to making permissions changes on the Users screen, you can also make location-level adjustments on the Locations screen.

Add User

The email address and password recorded on this screen become the user’s AED Sentinel Manager login credentials. Once saved, you cannot edit them. You also cannot edit the user’s phone number. Use the best information for this purpose and enter it carefully.

  1. Select Users on the main menu bar.

The Users screen appears. If this is your first time setting up users, only the Account Administrator’s information appears in the list.

  1. Select Add User.

The Add User screen appears.

  1. Complete the User Information
  2. At the bottom of the section, check the appropriate boxes to send alerts to this user by email, text (SMS), or both.
  3. In the Permissions section, select the appropriate permissions for this user.
    • If the user needs subscriber-level permissions, mark the appropriate checkbox.
    • If the user needs location-level permissions, mark the checkboxes next to the location groups or sites where the user needs permission. Using the radio buttons next to each location group or site, choose whether the user has Admin or Viewer permissions for that location.
  4. Select Save.

The user is added to the system. They can now sign in to AED Sentinel Manager with the credentials you created. Send this information to the user and have them change their password as needed to meet your organization’s security guidelines.

To discard the information you entered and return to the Users screen without saving, select Back to Users.

After you have saved, select the appropriate button to do any of the following:

  • Add another user
  • Continue editing the user you were just working with (Continue editing this user)
  • Return to the list of all users (Back to Users)

Edit User

  1. Select Users on the main menu bar.

The Users screen appears.

  1. Select (options menu) next to the user you want to edit.

The user options menu appears.

  1. Select Edit.

The Edit User screen appears.

  1. In the User Information section, update the fields as needed.
  2. In the Permissions section, select the appropriate permissions for this user.
    • If the user needs subscriber-level permissions, mark the appropriate checkbox.
    • If the user needs location-level permissions, mark the checkboxes next to the location groups or sites where the user needs permission. Using the radio buttons next to each location group or site, choose whether the user has Admin or Viewer permissions for that location.
  3. Select Save.

Your changes are saved. If you changed a user’s permissions, they will see the update the next time they sign in.

To discard the information you entered and return to the Users screen without saving, select Back to Users.

Delete User

  1. Select Users on the main menu bar.

The Users screen appears.

  1. Select (options menu) next to the user you want to delete.

The user options menu appears.

  1. Select Delete.

A browser pop-up window appears.

  1. Select OK to confirm that you want to delete the selected user.

The user is removed from AED Sentinel Manager.

Monitor Your AEDs

AED Sentinel Manager provides you with two main ways to view your monitored AEDs:

  • Dashboard: This screen provides an overview of your monitored AEDs based on the status indicated by the Visual Status Indicator (VSI), as well as an overview of the monitored AEDs with batteries or pads that will expire soon.
  • Monitored AEDs: This screen provides a greater depth of information about each monitored AED, as well as battery and cell strength information for the associated AED Sentinel hardware unit.

Use the Dashboard

The Dashboard displays the statuses of your monitored AEDs, their pads, and their batteries. It also displays basic information about your account, such as the number of AEDs you currently monitor and the number of locations you have.

View Monitored AEDs by Status

The Monitored AEDs by Status section displays the status of every AED you are currently monitoring, as indicated by the status indicator on each AED.

There are three possible statuses: Ready, Unknown, and Not Ready.

Ready: The monitored AED is ready for use based on its status indicator.

Unknown: AED Sentinel is unable to determine the monitored AED's status based on its status indicator. Readiness Systems will contact you to resolve the issue.

Not Ready: The AED may not be ready for use based on its status indicator, or because of expired batteries or pads.

Select a status to go to the Monitored AEDs screen and see a list of all AEDs in the selected status.

View AED Pads and Battery Statuses

In addition to tracking the status of your monitored AEDs based on status indicator, AED Sentinel Manager also tracks the expiration date of each monitored AED’s pads and batteries. This lets you prepare to replace either before they expire.

Since the pads and batteries can expire at different times, each has its own section: AED Pads Status for the pads, and AED Battery Status for the batteries.

In each section are four date ranges:

90 Days: Displays the number of monitored AEDs with 90 days or fewer before the pads or batteries expire. This includes all the AEDs in the 60-day, 30-day, and Expired categories.

60 Days: Displays the number of monitored AEDs with 60 days or fewer before the pads or batteries expire. This includes all the AEDs in the 30-day and Expired categories.

30 Days: Displays the number of monitored AEDs with 30 days or fewer before the pads or batteries expire. This includes all the AEDs in the Expired category.

Expired: Displays the number of monitored AEDs with pads or batteries that have expired.

AEDs with pads or batteries that expire more than 90 days after the current date do not appear in these Dashboard widgets. If needed, you can see them on the Monitored AEDs screen.

Select a pad or battery date range to go to the Monitored AEDs screen and see a list of all AEDs in that range.

View AED Details

The Monitored AEDs screen displays status information for all AEDs you are monitoring with an AED Sentinel. You can also use this screen to add and manage your monitored AEDs.

The screen automatically sorts AEDs alphabetically by location group. Use the fields shown below to learn about your monitored AEDs.

Monitored AED Entry

1. Options menu button: Select to see the menu options for this monitored AED. From this menu, you can edit, view, or delete a monitored AED. You can also see the monitoring history.

2. Last image: Displays the last image the AED Sentinel hardware unit captured of the monitored AED’s status indicator.

3. AED Status: Displays the status of your monitored AED.

Ready: The monitored AED is ready for use based on its status indicator.

Unknown: AED Sentinel is unable to determine the monitored AED's status based on its status indicator. Readiness Systems will contact you to resolve the issue.

Not Ready: The AED may not be ready for use based on its status indicator, or because of expired batteries or pads.

4. Battery expiration date: Displays the expiration date of the monitored AED’s battery and a calendar icon. If the battery will expire in 90 days or less, the calendar icon indicates the number of days before it expires.

5. Pads expiration date: Displays the expiration date of the monitored AED’s pads and a calendar icon. If the pads will expire in 90 days or less, the calendar icon indicates the number of days before they expire.

6. Location information: Displays the location group, site, building, and placement of the monitored AED.

7. Sentinel ID: Displays the unique Sentinel ID associated with the AED Sentinel hardware unit monitoring the AED.

8. AED Sentinel battery status: Displays an icon to indicate the strength of the AED Sentinel hardware unit’s battery.

Good: The AED Sentinel hardware unit's batteries are at high strength.

Low: The AED Sentinel hardware unit's batteries are at medium or low strength and will need to be changed soon.

Critical: The AED Sentinel hardware unit's batteries are critically low and must be changed immediately.

9. Sentinel cell strength: Displays an icon to indicate the strength of an AED Sentinel hardware unit’s connection to the cellular network.

Strong: The AED Sentinel hardware unit has a strong connection to the cellular network.

Fair: The AED Sentinel hardware unit has a fair connection to the cellular network.

Poor: The AED Sentinel hardware unit has a poor connection to the cellular network. Adjust the antenna or contact Readiness Systems.

Filter and Sort AEDs

There are several filters available at the top of the Monitored AEDs screen. Use these filters to see only monitored AEDs of a specific status, location, and pad or battery status.

Filter AEDs

On the Monitored AEDs screen, in the Filter section, select the options by which you want to filter the monitored AEDs. You can mix and match options to find only the monitored AEDs that interest you. The list automatically updates as soon as you make a selection.

If there are no AEDs that match your selected criteria, the grid will empty.

To remove a filter, hover your mouse over the filter and select the X icon that appears.

Monitored AEDs Status Filter

Sort AEDs

You can also sort monitored AEDs using most columns in the grid. The automatic primary grid sort is Location. Select a grid column heading other than Location to create a secondary sort within the location primary sort.

You can also remove the primary sort by selecting the X icon on the sort option. After you do this, you can filter by any other column header as needed. Alternatively, you can drag a column header into the sort area to make it your new primary sort.

Monitored AEDs Sorting Filters

Run Reports

You can pull reports to reflect information from various screens in AED Sentinel Manager. In all cases, the reports are in CSV format.

  • Monitored AEDs: This report displays the information for all your monitored AEDs.
  • Locations: This report displays information about all your locations, including the users assigned to them.
  • Users: This report displays information about all your users.

Select the report you want to run. It downloads to your computer’s Downloads folder.

We’re here to help.

aedsentinel.com | support@aedsentinel.com

(855) 291-9100

Copyright © 2019 Readiness Systems, LLC – All rights reserved
Monitoring Services Agreement  |  Terms of Use  |  Privacy Policy